FAQ
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
MasterPack offers only 1 Payment Methods as shown below :-
1. Credit Card
Via Stripe (Visa or Mastercard / Internet Banking)
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at member@masterpack.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
All products transaction currency will be done in Ringgit Malaysia.
Delivery usually will takes about not more than 7 days.
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to member@masterpack.com.my for us to clear your doubts.
don’t hesitate to ask
Any Other Question?